KLIA Comments

Kuala Lumpur International Airport (KLIA) is touted to be one of the world's best airports. Globally, it is ranked 8th of world best airports. Having put through intense competition from Singapore's Changi and Hong Kong's International Airport, and soon Thailand's Suvarnabhumi, will KLIA raise to the challenge of maintaining ranks to these behemoths? Let's face it, Singapore, Thailand and Hong Kong has been for years established itself as a regional hubs, whilst KLIA is smack in the middle of these regional hubs. What do we (KLIA) have? AirAsia?

Realizing the situation, I wouldn't want KLIA to be lost out. So here are some comments and suggestions I emailed to KLIA authorities and hopefully it will not fall on deaf ears.

Not many people have all the multimedia plugins your website require. It is best that the buttons and airport maps be made easy by keeping it simple and effective for page loads. Even with a broadband connection, the page loads too slow because of all the user interactive features which are not neccesary on your website.
Concerning the airport itself, more computer kiosks would be helpful. I actually see a line of people lining up to use the computer kiosks. Not only that, the screens are positioned above the head which is extremely inconvenient for people who are not used to not looking at the keyboard to type. Privacy is also violated if the screens are above the head where people can look into your username or personal information when browsing email or the web.

Temperature in the airport is too warm, even at night! I understand the need for people who need to sleep, but maybe the temperature at sleeping areas can be increased, while busy or commercial areas be reduced. Shower fascilities could be provided too; if they are indeed provided, i don't see any signs that indicate it.

Chair arrangement is horrible! Attempting to arrange it in a square (departure level) reduces trolley movement. I was trapped as I can't even get my trolley through because there were people sitting on all four corners of this tight square arrangement.

Provide a built in alarm on sleep chairs so transit passengers can wake up in time for their flight. Instead of bright flurescent lights, use cool lights (i.e. yellow) that are dimmed at sleeping areas.

These small aspects matter most to a passenger. I hope these suggestions will not fall on deaf ears and actions will be taken on these simple yet effective steps to make the airport more service minded. What do you think? Tell me what you think of KLIA or any airport experience you have.